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Customer Service Contact Information
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Telephone: |
866-674-9479 |
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Email: |
orders@sidwalker.com |
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Fax: |
877-985-3152 |
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Postal Address |
Sidney C. Walker & Assoc.
5150 E. PCH, Suite 520
Long Beach CA 90804 |
Someone will contact you within 48
hours or less by whichever means you specify.
Shipping & Handling
US Orders: U.S. orders are shipped via FedEx Ground unless otherwise requested by the
purchaser. Expect delivery in 4-6 bus. days.
The base shipping price is $5.99 on all books and CDs. Add $1.00
shipping and handling for each additional book or CD purchased.
Shipping and handling is not charged for eBook format items which are
simply downloaded from our company website.
CA residents add 8.25% sales tax.
Overnight delivery (next afternoon) available for additional cost and you
may use your Fedex account number if you have one.
International Orders: International orders cannot be processed
on-line. Please call or email us with what you want to purchase and we
will send you a shipping quote for your approval. We request that all international orders,
be paid by credit card (US Dollars). Shipping
will be least expensive via “air mail” and will be added to purchase price.
Sales Tax
Sales tax is collected only on orders sent
within the state of California. California law requires that we charge a
sales tax in the amount of 8.25% on CA orders.
Privacy Policy
Sidney C. Walker & Associates and High Plains
Publications recognizes and respects the importance of maintaining the
privacy of our customers and visitors. No information provided to us by
our site visitors or clients is ever shared with any outside party unless
we are specifically authorized to do so by you or as so required by State
or Federal Statute upon service of a duly authorized and executed
subpoena.
Sidney C. Walker & Associates and High Plains
Publications does NOT use "cookies" or any other internet technology to
automatically collect personal information from visitors to our web site.
Moreover, personal information, including but not limited to your name,
e-mail and postal address, phone number, fax number, billing information
(credit card number, expiration date and billing address), services
purchased and client data — is NOT sold or otherwise provided to any
third party.
In the event we decide to change any aspect of
our privacy policy, we will post those changes on this page so that you
are always aware of what information we collect, how we use it, and under
what circumstances we may disclose it.
If you have questions or comments concerning
our privacy policy, please email us at
privacy@sidwalker.com
Our Guarantee
All Our products come with a 100-day
Unconditional Satisfaction Guarantee.
If you receive the wrong product or
it is damaged, please contact Customer Service as soon as possible so
we can determine the best way to resolve the problem.
If you don’t receive a product
within 10 business days of the shipping date, please let us know and we
can either give you a credit or resend the order. We do ask if the orders
cross in the mail that you return the replacement order in it’s original
packaging or something similar to protect the product from damage so we
can resell it. You may request to be reimbursed for any reasonable
shipping charges.
If you are not
satisfied with the product, return requests are to be made within 100
days (approximately) of the original purchase.
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Return requests must be made in writing with your signature. |
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Return requests require a legible receipt or legible copy of a receipt. |
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Please give us a simple explanation for why you are returning the
product. |
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Please allow 10 business days for us to process a return request. |
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The return request will be credited in whatever form you originally
paid for the product. |
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We recommend that, if you are returning physical products (books or
CDs), you use Tracking Information to ensure the we receive the
returned product. We can not issue a credit if we don’t receive a
product. |
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eBooks are downloaded rather than shipped. They do not require the
return of a physical product. Continued use, reproduction and/or
distribution of eBook materials by the customer after having received
a refund, shall constitute a copyright violation and shall be
punishable to the full extent allowed by civil and criminal statute. |
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