Sidney C. Walker
Sidney C. Walker


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Customer Service
Shipping & Handling  |  Sales Tax  |  Privacy Policy  |  Our Guarantee

 

Customer Service Contact Information

Telephone: 505-318-1055
Email: ops@sidwalker.com
Postal Address

Sidney C. Walker & Assoc.
100 Rio Vista Place Ste 320
Santa Fe, New Mexico 87501

Someone will contact you within 48 hours or less by whichever means you specify.


Shipping & Handling

US Orders: U.S. orders are shipped via FedEx Ground unless otherwise requested by the purchaser.  Expect delivery in 4-6 bus. days.

The base shipping price is $5.99 on all books and CDs.  Add $1.00 shipping and handling for each additional book or CD purchased.  Shipping and handling is not charged for eBook format items which are simply downloaded from our company website.

CA residents add 8.25% sales tax.

Overnight delivery (next afternoon) available for additional cost and you may use your Fedex account number if you have one.

International Orders: International orders cannot be processed on-line. Please call or email us with what you want to purchase and we will send you a shipping quote for your approval. We request that all international orders, be paid by credit card (US Dollars). Shipping will be least expensive via “air mail” and will be added to purchase price.


Sales Tax

Sales tax is collected only on orders sent within the state of California. California law requires that we charge a sales tax in the amount of 8.25% on CA orders.


Privacy Policy

Sidney C. Walker & Associates and High Plains Publications recognizes and respects the importance of maintaining the privacy of our customers and visitors. No information provided to us by our site visitors or clients is ever shared with any outside party unless we are specifically authorized to do so by you or as so required by State or Federal Statute upon service of a duly authorized and executed subpoena.

Sidney C. Walker & Associates and High Plains Publications does NOT use "cookies" or any other internet technology to automatically collect personal information from visitors to our web site. Moreover, personal information, including but not limited to your name, e-mail and postal address, phone number, fax number, billing information (credit card number, expiration date and billing address), services purchased and client data — is NOT sold or otherwise provided to any third party.

In the event we decide to change any aspect of our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we may disclose it.

If you have questions or comments concerning our privacy policy, please email us at privacy@sidwalker.com


Our Guarantee

All Our products come with a 100-day Unconditional Satisfaction Guarantee.

If you receive the wrong product or it is damaged, please contact Customer Service as soon as possible so we can determine the best way to resolve the problem.

If you don’t receive a product within 10 business days of the shipping date, please let us know and we can either give you a credit or resend the order. We do ask if the orders cross in the mail that you return the replacement order in it’s original packaging or something similar to protect the product from damage so we can resell it. You may request to be reimbursed for any reasonable shipping charges.

If you are not satisfied with the product, return requests are to be made within 100 days (approximately) of the original purchase.

Return requests must be made in writing with your signature.
Return requests require a legible receipt or legible copy of a receipt.
Please give us a simple explanation for why you are returning the product.
Please allow 10 business days for us to process a return request.
The return request will be credited in whatever form you originally paid for the product.
We recommend that, if you are returning physical products (books or CDs), you use Tracking Information to ensure the we receive the returned product. We can not issue a credit if we don’t receive a product.
eBooks are downloaded rather than shipped. They do not require the return of a physical product. Continued use, reproduction and/or distribution of eBook materials by the customer after having received a refund, shall constitute a copyright violation and shall be punishable to the full extent allowed by civil and criminal statute.

 

 


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Santa Fe  ·  New Mexico  ·  USA
Phone: 505-318-1055  ·  Sid@SidWalker.com

Copyright © 2017 Sidney C Walker.  All rights reserved.